Maintenance 10/02/2023 03:00
Dear customers,
We are notifying you of an upcoming maintenance that will take place soon, and will have an effect on your services.
We are providing you with this advance notice so that you may take action to engage business continuity plans as necessary.
What: Carrier uplink device replacement - New York market
When: Friday, February 10th, 2023
Window: 3 PM to 5 PM Eastern (UTC-5)
Impact: GSL will be working to replace an uplink device that serves our New York hosting. We will fail over to Unitas, which may result in short-term latency and packet loss as routes reconverge. This may happen repeatedly throughout the window as the device is taken down, then brought back online.
Frequently asked questions regarding maintenance actions:
MAINTENANCE WINDOW: The time range that your services MAY be impacted. This is not a statement that your services will be down for the entirety of this time range.
CONNECTIVITY: No net change will take place to your Internet connectivity. Everything about the transit (latency, carriers, etc) will remain the same after the action as they were before. If anything, connectivity may improve slightly due to not having to go over a metro ring.
SCHEDULING: This day and time is carefully chosen to ensure that everything goes as smooth as possible. While you may have workloads that would be impacted at this date and time, other customers would have workloads impacted at other dates and times.
We appreciate your understanding and we acknowledge that maintenance is disruptive.
Rest assured that our team will do everything in their power to ensure that the maintenance goes as smooth as possible in as short as time as permissible.
If you have any questions or concerns please dont hesitate to open a ticket with our team and well be happy to discuss the situation with you further.
OneProvider - Worldwide Hosting Provider
Announcement 03/02/2023
A ransomware called Nevada is currently ramping up its operations, targeting VMware EXSi systems. In order to ensure the security of your data, please update your OS as soon as possible.
You may find the patch for ESXi here: https://www.vmware.com/security/advisories/VMSA-2022-0030.html
You may find more information regarding this situation here: https://www.bleepingcomputer.com/news/security/new-nevada-ransomware-targets-windows-and-vmware-esxi-systems/
Maintenance 02/02/2023 07:00
Dear customers,
We would like to inform you of maintenance works in Manchester, UK, in the following time slot:
From: Wednesday, 8th of February 2023, 07:00 UTC
To: Wednesday, 8th of February 2023 08:00 UTC
The maintenance consists of migrating the Linx Manchester peering connection to our new core router in Manchester.
You will experience packets rerouting within the time slot outlined above.
This maintenance will be considered "At risk".
We appreciate your understanding and we acknowledge that maintenance is disruptive.
Rest assured that our team will do everything in their power to ensure that the maintenance goes as smooth as possible in as short as time as permissible.
If you have any questions or concerns please dont hesitate to open a ticket with our team and well be happy to discuss the situation with you further.
OneProvider - Worldwide Hosting Provider
Maintenance 17/12/2022 08:00
Dear customers,
This is a follow-up email to remind you of the upcoming migration that will incur downtime on Friday, December 17th from 11 am -8 pm CST.
We are pleased to announce that we are expanding our data center in Silicon Valley, CA. The reason for the migration is to expand our available server capacity, provide you with a better remote hands experience, and increase our total available network capacity with additional carriers. Our data center migration is poised to take place on Friday, December 17th. There will be a short downtime period from 11 am - 8 pm CST. It is possible your services may come on line quicker. But, as a whole please expect the full 9 hours.
During this time, your services in our Silicon Valley, CA data center will be unavailable. We have taken measures to ensure that the migration is a simple de-rack, and rack; decreasing downtime as much as possible.
Frequently Asked Questions
Q: Will my data be affected?
A: No. All data should remain intact. If you feel uneasy, it's always good practice to perform an off-site backup.
Q: Will I experience downtime?
A: Yes, your server will be powered down during the migration. We aim to complete the migration within approximately 8 hours.
We will power on your server as soon as it's successfully moved over.
Q: Will my primary IP address change?
A: No. IP addresses will remain the same along with all other assigned IP addresses.
We appreciate your understanding and we acknowledge that maintenance is disruptive.
Rest assured that our team will do everything in their power to ensure that the maintenance goes as smooth as possible in as short as time as permissible.
If you have any questions or concerns please dont hesitate to open a ticket with our team and well be happy to discuss the situation with you further.
OneProvider - Worldwide Hosting Provider
Maintenance 14/12/2022 05:00
Dear customers,
We would like to inform you of maintenance works in Stockholm, SE, in the following time slot:
From: Wednesday, 14th of December 2022, 05:00 UTC
To: Wednesday, 14th of December 2022 06:00 UTC
The works consist in upgrading the software for one of our access switches.
Your servers connected to the rack might experience interruptions within the time slot outlined above. We do not expect the downtime to be as long as the entire maintenance window.
We appreciate your understanding and we acknowledge that maintenance is disruptive.
Rest assured that our team will do everything in their power to ensure that the maintenance goes as smooth as possible in as short as time as permissible.
If you have any questions or concerns please dont hesitate to open a ticket with our team and well be happy to discuss the situation with you further.
OneProvider - Worldwide Hosting Provider.