Maintenance 13/12/2022 10:00
Dear customers,
We would like to inform you of a planned maintenance work needed to upgrade our core network in the Netherlands.
The maintenance will be done in such a way as to assure minimum impact to our customers.
However, customers can encounter traffic re-routes, temporary congestion or even temporary loss of service while the works are performed.
Start Time: Wednesday 13.12.2022 22:00PM UTC
End Time: Thursday 14.12.2022, 06:00AM UTC
We appreciate your understanding and we acknowledge that maintenance is disruptive.
Rest assured that our team will do everything in their power to ensure that the maintenance goes as smooth as possible in as short as time as permissible.
If you have any questions or concerns please dont hesitate to open a ticket with our team and well be happy to discuss the situation with you further.
OneProvider - Worldwide Hosting Provider.
Maintenance 09/11/2022 06:00
Dear Customer,
We would like to inform you of a planned maintenance work needed for one of our Brussels ToR switch in which your servers are connected.
We need to reload it on Wednesday 9 November, between 05:00 - 06:00 UTC. This is needed in order to avoid future issues. and ensure long-term stability of your services.
We do not expect the downtime to be as long as the entire maintenance window.
Start time: 09.11.2022, 05:00 UTC
End time: 09.11.2022, 06:00 UTC
Please let me know if you require any further information or assistance.
OneProvider - Worldwide Hosting Provider
Maintenance 29/10/2022 06:00
Dear customer,
GSL has sent us the following notification that pertains to your Chicago hosting.
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Start Time: Thursday, 29-Sep-22 06:00:00 UTC
End Time: Thursday, 29-Sep-22 09:00:00 UTC
Details: We are upgrading router to the latest vendor code. Expected downtime 45mins.
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We will automatically fail over to INAP when GSL's router goes down for the upgrade. This will result in 1-5 minutes of routing reconvergence when it happens, and when GSL's router is back online.
Please do not hesitate to create a ticket if you require further assistance or have any concerns.
?
OneProvider - Worldwide Hosting Provider
Maintenance 27/10/2022 12:00
Dear customer,
Due to some maintenance works to improve the quality of the network infrastructure, the services will be interrupted during the following maintenance window:
Date of work: 27-OCT-2022
Start time: 00:00 GMT+3 (Athens Local time)
End time: 04:00 GMT+3 (Athens Local time)
Place of work: Athens
Work description: Service migration to a new device
The interruption to your service should not exceed Up to 45 minutes.
We do everything possible to minimize any inconvenience to our customers.
Our support is fully available to answer your questions, do not hesitate to open a ticket if you need it.
Kind regards,
OneProvider - Worldwide Hosting Provider
Maintenance 24/10/2022 12:59
Dear customer,
Urgent Network Firmware upgrade taking place tonight
You may want to share this email with your technical contact.
To resolve an intermittent network connectivity issue, the Core virtual chassis firmware will be upgraded to the latest stable version at our Samrand Data Centre tonight. The upgrade will ensure the continued stability of your service.
When:
Monday, 24 October 2022 from 23:59 - 00:59 SAST
Impact:
The total expected downtime will be no more than 10 minutes.
Action Required:
As network connectivity will be affected, we suggest that you dont run any scheduled backups during this maintenance period.
Please be assured that we will work harder to avoid this kind of incident in the future.
We apologize for this late announcement, our support is fully dedicated and ready to accommodate your requests. Please do not hesitate to contact us if you need assistance.
Kind regards,
OneProvider - Worldwide Hosting Provider