Maintenance 04/04/2023 04:00
Dear customers,
We would like to inform you of maintenance works in Brussels between the below time slots:
From: Tuesday, April 04, 2023 04:00 UTC
To: Tuesday, April 04, 2023 07:00 UTC
Your services will experience small downtimes within the specified time slot outlined above. Downtime during the whole maintenance window is not expected.
These works are part of the Brussels backbone network upgrade process.
We appreciate your understanding and we acknowledge that maintenance is disruptive.
If you have any questions or concerns, please do not hesitate to open a ticket with our team and we will be happy to discuss the situation with you further.
OneProvider - Worldwide Hosting Provider
Maintenance 28/03/2023 01:00
Dear customers,
We would like to inform you of emergency maintenance works in New York, USA, in the following time slot:
From: Tuesday, 28th of March 2023, 01:00 pm UTC
To: Tuesday,28th of March 2023, 02:00 pm UTC
The works consist on software upgrade on a aggregator device that became unstable, in order to avoid service degradation and ensure reliability.
Your services will experience interruptions within the time slot outlined above.
We do not expect the impact to be as long as the entire maintenance window.
We appreciate your understanding and we acknowledge that maintenance is disruptive.
Rest assured that our team will do everything in their power to ensure that the maintenance goes as smooth as possible in as short as time as permissible.
If you have any questions or concerns please dont hesitate to open a ticket with our team and well be happy to discuss the situation with you further.
OneProvider - Worldwide Hosting Provider
Maintenance 27/03/2023 04:00
Dear customer,
We would like to inform you of four planned maintenances work in New York, USA between the below time slots:
From: Monday, 27th of March 2023 04:00 am NYC time
To: Monday, 27th of March 2023 06:00 am NYC time
From: Tuesday, 28th of March 2023 04:00 am NYC time
To: Tuesday, 28th of March 2023 06:00 am NYC time
From: Wednesday, 29th of March 2023 04:00 am NYC time
To: Wednesday, 29th of March 2023 06:00 am NYC time
From: Thursday, 30th of March 2023 04:00 am NYC time
To: Thursday, 30th of March 2023 06:00 am NYC time
We'll perform OS upgrade for our aggregation devices, one per night, so that the impact will be minimal. Your services will experience interruptions within the time slot outlined above.
We do not expect the downtime to be as long as the entire maintenance window.
These works are part of the New York network upgrade process.
We appreciate your understanding and we acknowledge that maintenance is disruptive.
Rest assured that our team will do everything in their power to ensure that the maintenance goes as smooth as possible in as short as time as permissible.
If you have any questions or concerns please dont hesitate to open a ticket with our team and well be happy to discuss the situation with you further.
OneProvider - Worldwide Hosting Provider
Network 14/03/2023
Dear customers,
Our traffic is currently blocked by Emirates Integrated Telecommunication Company (DU) and Emirates Telecommunications Corporation (Etisalat) without any notification or reason.
We are working with our partners and local authorities to solve any issue generating this incident. In the meanwhile, you may experience service disruption.
We appreciate your understanding and we acknowledge that maintenance is disruptive.
OneProvider - Worldwide Hosting Provider
Maintenance 10/02/2023 03:00
Dear customers,
We are notifying you of an upcoming maintenance that will take place soon, and will have an effect on your services.
We are providing you with this advance notice so that you may take action to engage business continuity plans as necessary.
What: Carrier uplink device replacement - New York market
When: Friday, February 10th, 2023
Window: 3 PM to 5 PM Eastern (UTC-5)
Impact: GSL will be working to replace an uplink device that serves our New York hosting. We will fail over to Unitas, which may result in short-term latency and packet loss as routes reconverge. This may happen repeatedly throughout the window as the device is taken down, then brought back online.
Frequently asked questions regarding maintenance actions:
MAINTENANCE WINDOW: The time range that your services MAY be impacted. This is not a statement that your services will be down for the entirety of this time range.
CONNECTIVITY: No net change will take place to your Internet connectivity. Everything about the transit (latency, carriers, etc) will remain the same after the action as they were before. If anything, connectivity may improve slightly due to not having to go over a metro ring.
SCHEDULING: This day and time is carefully chosen to ensure that everything goes as smooth as possible. While you may have workloads that would be impacted at this date and time, other customers would have workloads impacted at other dates and times.
We appreciate your understanding and we acknowledge that maintenance is disruptive.
Rest assured that our team will do everything in their power to ensure that the maintenance goes as smooth as possible in as short as time as permissible.
If you have any questions or concerns please dont hesitate to open a ticket with our team and well be happy to discuss the situation with you further.
OneProvider - Worldwide Hosting Provider