[Maintenance] Maintenance on Silicon Valley, USA
2022-12-17 08:00:00
Dear customers,
This is a follow-up email to remind you of the upcoming migration that will incur downtime on Friday, December 17th from 11 am -8 pm CST.
We are pleased to announce that we are expanding our data center in Silicon Valley, CA. The reason for the migration is to expand our available server capacity, provide you with a better remote hands experience, and increase our total available network capacity with additional carriers. Our data center migration is poised to take place on Friday, December 17th. There will be a short downtime period from 11 am - 8 pm CST. It is possible your services may come on line quicker. But, as a whole please expect the full 9 hours.
During this time, your services in our Silicon Valley, CA data center will be unavailable. We have taken measures to ensure that the migration is a simple de-rack, and rack; decreasing downtime as much as possible.
Frequently Asked Questions
Q: Will my data be affected?
A: No. All data should remain intact. If you feel uneasy, it's always good practice to perform an off-site backup.
Q: Will I experience downtime?
A: Yes, your server will be powered down during the migration. We aim to complete the migration within approximately 8 hours.
We will power on your server as soon as it's successfully moved over.
Q: Will my primary IP address change?
A: No. IP addresses will remain the same along with all other assigned IP addresses.
We appreciate your understanding and we acknowledge that maintenance is disruptive.
Rest assured that our team will do everything in their power to ensure that the maintenance goes as smooth as possible in as short as time as permissible.
If you have any questions or concerns please dont hesitate to open a ticket with our team and well be happy to discuss the situation with you further.
OneProvider - Worldwide Hosting Provider