Maintenance 06/09/2022 06:00
Dear customer,
As a valued customer, we are committed to keeping you informed of any changes in the status of your service with us. This email is to notify you of maintenance that will be performed:
Start time: 12:00 am eastern 06/09/2022
End time: 6:00 am eastern 06/09/2022
Expected Outage/Downtime: 45-60 minutes
Customers receiving service in the greater New York, NY metro area will be affected by this maintenance. The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations.
During this maintenance window, you may experience up to two brief interruptions in service while we complete the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Customers may also see some re-convergence during the maintenance window. Customers may experience latency and packet loss intermittently throughout the window.
Our operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, please open a ticket with our support.
We appreciate your patience during this work.
Maintenance 10/08/2022 03:00
Dear customer,
OneProvider would like to inform you of maintenance works in Oslo, Norway, between the below time slots:
From: Wednesday, 10th of August 2022 03:00 UTC
To: Wednesday, 10th of August 2022 05:00 UTC
Your services will experience interruptions within the time slot outlined above. We do not expect the downtime to be as long as the entire maintenance window.
These works are part of the Norway backbone network upgrade process.
Thank you for understanding.
OneProvider - Worldwide Hosting Provider
Maintenance 21/07/2022 11:59
Hello,
We would like to inform you that a maintenance will be carried out in the location. This activity consists of the renewal of the DC's network infrastructure.
Since this is strictly a network activity, no servers will be powered off.
Please find more details below:
Start: July 11th, 2022 - 11:59 PM (GMT -4);
End: July 12th, 2022 - 04:59 AM (GMT -4);
Planned Downtime/Unavailability: 5 - 15 minutes;
Maintenance 20/07/2022 03:00
Dear customer,
OneProvider would like to inform you of maintenance works in Dubai, UAE, between the below time slots:
From: Wednesday, 20 of July 2022 03:00 UTC
To: Wednesday, 20 of July 2022 05:00 UTC
Your services will experience interruptions within the time slots outlined above. We do not expect the downtime to be as long as the entire maintenance window.
These works are part of the Dubai backbone network upgrade process.
Thank you for understanding.
OneProvider Team.
Maintenance 05/07/2022 12:00
Dear Customer,
OneProvider would like to inform you of maintenance works in New York, which will impact your services during the following time interval:
Start: 05.07.2022, 12:00 UTC
End: 05.07.2022, 16:00 UTC
During this time, engineers will be upgrading the aggregation switches in one of the cages. You will experience complete downtime, but not during the entire maintenance window.
These works are crucial to fix several errors of the existing aggregation switch.
Thank you for understanding.
OneProvider Team.