[Maintenance] Maintenance on New York, USA

2022-09-06 06:00:00

Dear customer,

As a valued customer, we are committed to keeping you informed of any changes in the status of your service with us. This email is to notify you of maintenance that will be performed:

Start time: 12:00 am eastern 06/09/2022
End time: 6:00 am eastern 06/09/2022
Expected Outage/Downtime: 45-60 minutes

Customers receiving service in the greater New York, NY metro area will be affected by this maintenance. The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations.

During this maintenance window, you may experience up to two brief interruptions in service while we complete the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Customers may also see some re-convergence during the maintenance window. Customers may experience latency and packet loss intermittently throughout the window.

Our operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, please open a ticket with our support.

We appreciate your patience during this work.