Maintenance 24/10/2022 12:59
Dear customer,
Urgent Network Firmware upgrade taking place tonight
You may want to share this email with your technical contact.
To resolve an intermittent network connectivity issue, the Core virtual chassis firmware will be upgraded to the latest stable version at our Samrand Data Centre tonight. The upgrade will ensure the continued stability of your service.
When:
Monday, 24 October 2022 from 23:59 - 00:59 SAST
Impact:
The total expected downtime will be no more than 10 minutes.
Action Required:
As network connectivity will be affected, we suggest that you dont run any scheduled backups during this maintenance period.
Please be assured that we will work harder to avoid this kind of incident in the future.
We apologize for this late announcement, our support is fully dedicated and ready to accommodate your requests. Please do not hesitate to contact us if you need assistance.
Kind regards,
OneProvider - Worldwide Hosting Provider
Maintenance 22/10/2022 07:00
Dear customer,
We would like to inform you that the planned maintenance work in Tokyo Japan Thursday 22nd of September 2022 between 19:00-22:00 UTC is CANCELED.
We will reschedule this activity to a later date. We will inform you ahead of time regarding the new date.
Thank you for understanding,
?OneProvider - Worldwide Hosting Provider.
Maintenance 15/10/2022 08:00
Dear Customer,
We will be performing planned maintenance at our Bucharest Datacenter between the times shown below:
From: Saturday the 15th of October 2022 08:00 (local time) UTC +3
To: Saturday the 15th of October 2022 20:00 (local time) UTC +3
In the mentioned interval, we will perform maintenance and electricity infrastructure improvement operations on the secondary circuit.
The secondary circuit will be de-energized, and the consumers will be moved to a temporary circuit. The estimated interruption is 15 minutes. After carrying out the proposed operations, this temporary circuit will be de-energized and returned to the final version. The second estimated interruption is 15 minutes.
This operation is in accordance with the Tier 3 standard. The primary circuit will work without interruption and if the consumption on the entire cabinet is within the agreed nominal range and the equipment is powered in a redundant mode, the operation of the services will not be affected.
If you have any questions please don't hesitate to contact us.
OneProvider - Worldwide Hosting Provider
Maintenance 13/10/2022 05:00
Dear customer,
We would like to inform you of maintenance works in Vienna, Austria that may partially interfere with devices from Bratislava, Slovakia, between the below time slots:
From: Thursday, 13th of October 2022 05:00 UTC
To: Thursday, 13th of October 2022 07:00 UTC
Your services will experience interruptions within the time slot outlined above.
We do not expect the downtime to be as long as the entire maintenance window.
Thank you for understanding.
OneProvider - Worldwide Hosting Provider
Announcement 08/10/2022
Dear Customer,
We will be performing planned maintenance at our Bucharest Datacenter 2 between the times shown below:
From: Saturday the 08th of October 2022 08:00 (local time) UTC +3
To: Saturday the 08th of October 2022 20:00 (local time) UTC +3
In the mentioned interval, we will perform maintenance and electricity infrastructure improvement operations on the primary circuit.
The main circuit will be de-energized, and the consumers will be moved to a temporary circuit. The estimated interruption is 15 minutes. After carrying out the proposed operations, this temporary circuit will be de-energized and returned to the final version. The second estimated interruption is 15 minutes.
This operation is in accordance with the Tier 3 standard. The secondary circuit will work without interruption and if the consumption on the entire cabinet is within the agreed nominal range and the equipment is powered in a redundant mode, the operation of the services will not be affected.
Our engineering team will monitor the power supply systems while these works are carried out.
If you have any questions please don't hesitate to contact us.
OneProvider - Worldwide Hosting Provider