OnePanel™ 2.0 beta

Announcement

26/03/2013

Dear customers,

Since the recent release of the new panel, our developpers have been hard at work for even more changes!

With your feedback and suggestions in mind, we will soon be releasing a 2.1 update, with a lot of exciting features. We encourage you to use the feedback form in the panel to send us your comments, ideas, or feature requests, as they are all taken in account!

For now. we would like to introduce some new and refined searching tools to browse through our many configurations:

Clearance Deals

Budget deals by continent

Routing issues in Europe

Network

21/03/2013

Dear customers,

We are currently experiencing numerous routing issues with secondary IP addresses in some of geo-located servers in Europe, as well as some France servers. Our technicians are working on it and the issue should be resolved within 24hours of this message. An update will be made on this announcement as soon as confirm resolution.

Thank you for your patience and understanding.

Update 10:16PM GMT: The issue is now resolved. If your secondary IPs are still not pinging, please attempt a server reboot. If you are still facing trouble, do not hesitate to contact our support via OnePanel.

Network issue in France and geo-locations

Maintenance

15/03/2013 01:54

We are currently experiencing a large network issue over most of our geo-locations in Europe. ETA for resolve is 1hour, and we will update this post with any development.

Thank you for your patience while we resolve this issue.


Update 6:27PM GMT : The issue is now resolved.

Power failure in Zurich, Switzerland

Maintenance

12/03/2013 12:18

At approximately 4PM Tuesday, March 12, 2013 (CET) our data center partner Equinix Switzerland reported a partial power failure in the datacenter ZH04.
The cause of this power failure is not yet know and is still being investigated by the datacenter staff. This power failure is affecting racks 0116, 0117, 0118, 0119, 0120, 0401, 0402, 0305, 0304, and rack 0216.      Please rest assured that we are doing everything in our power to solve this problem and it should be resolved shortly.
Update: 
Full power has been restored to the datacenter and all services have been restored.  Please check your services to make sure they are functioning normally.  If they are not please contact support so that we can work to fix any issues that were caused by the power failure.

Scheduled down time for London, UK

Maintenance

12/03/2013 11:35

Window Commences: 2013-03-14 23:00:00 GMT
Window Concludes: 2013-03-15 01:00:00 GMT

We are scheduling this maintenance window in order to downgrade the Cisco IOS image on our distribution routing switches, to a more stable release. We have recently been advised by Cisco TAC of a bug in the image we are currently running on these particular switches.  At present there is no stable bug release and Cisco TAC advise a roll back to prior stable version.

We are going to minimise impact on clients by changing out the hardware onto new switches with the recommended IOS image and config already installed, rather than rolling back on the current hardware. This means that the actual period of downtime you will experience will only be around 5 minutes, at any time during the above 2 hour window, as we move you over to the new switch. The main period of downtime will be as the network re-converges at Layer 2 after the change.

If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point