Maintenance 09/11/2023 12:00
Dear customers,
We would like to inform you of a planned maintenance work in Montreal, Canada, in the following time slot:
From: Thursday, November 9th, 2023 12:00 UTC
To: Thursday, November 9th, 2023 02:00 UTC
The work consists of upgrading the firmware version for core network element hardware, done at our vendor recommendation.
We appreciate your understanding and we acknowledge that maintenance is disruptive.
Rest assured that our team will do everything in their power to ensure that the maintenance goes as smooth as possible in as short as time as permissible.
If you have any questions or concerns, our team can assist you and answer any questions. Please do not hesitate to contact us if you need help or require further clarification.
OneProvider - Worldwide Hosting Provider
Maintenance 09/11/2023 06:00
Dear customers,
We would like to inform you of maintenance works in Oslo, Norway, between the below time slots:
From: Wednesday, 9th of November 2023 06:00 UTC
To: Wednesday, 9th of November 2023 08:00 UTC
Your services will experience interruptions within the time slot outlined above. We do not expect the downtime to be as long as the entire maintenance window.
We appreciate your understanding and we acknowledge that maintenance is disruptive.
Rest assured that our team will do everything in their power to ensure that the maintenance goes as smooth as possible in as short as time as permissible.
If you have any questions or concerns, our team can assist you and answer any questions. Please do not hesitate to contact us if you need help or require further clarification.
OneProvider - Worldwide Hosting Provider
Maintenance 02/11/2023 05:00
Dear customers,
We would like to inform you of maintenance works in Singapore, during the following time slot:
From: Thursday, 2nd of November 2023, 17:00 UTC
To: Thursday, 2nd of November 2023 19:00 UTC
The works consist in migrating customer services on the new aggregator pair, an essential step in the Singapore network upgrade process.
Your services will experience interruptions within the time slot outlined above. We do not expect the downtime to be as long as the entire maintenance window.
We appreciate your understanding and we acknowledge that maintenance is disruptive.
Rest assured that our team will do everything in their power to ensure that the maintenance goes as smooth as possible in as short as time as permissible.
If you have any questions or concerns, our team can assist you and answer any questions. Please do not hesitate to contact us if you need help or require further clarification.
OneProvider - Worldwide Hosting Provider
Maintenance 26/10/2023 02:00
Dear customers,
As already announced in our previous communication, we will completely move away from FRA-10 as part of our commitment to continuously improve our offerings and to increase the reliability and flexibility of our services and support.
In order to complete the connection between FRA-14 and our new FRA-01 datacenter, our team need to perform infrastructure maintenance where they will move the CI uplinks from FRA-10 to our data center FRA-01.
WHEN CAN YOU EXPECT IT?
Timezone: CEST (UTC+02:00)
October 26, 2023 00:00 - October 26, 2023 06:00
Duration: 6h
The expected downtime will be 10 minutes.
We appreciate your understanding and we acknowledge that maintenance is disruptive.
Rest assured that our team will do everything in their power to ensure that the maintenance goes as smooth as possible in as short as time as permissible.
If you have any questions or concerns, our team can assist you and answer any questions.
Please do not hesitate to contact us if you need help or require further clarification.
OneProvider - Worldwide Hosting Provider
Maintenance 21/10/2023 10:00
Dear customers,
As part of our commitment to provide quality services, we plan to transition our customers to our new data center in Colombia. We expect this to increase the reliability and stability of all services hosted in the new data center. However, this involves physically moving hardware to the new location.
We encourage you to please read the details below carefully:
Please note that as the new data center is still within the same industrial complex, we do not expect the move to take long, however this will involve service unavailability. Our team will carry out the hardware move on your behalf, so no physical action is required on your part. Our goal is, of course, to carry out this physical migration with as little impact as possible for both you and your customers.
To ensure functionality after the move, we require your support and constant communication at the beginning and end of the activity to do the controlled shutdown and startup and validation of all services.
It is important to note that our network team has worked on the necessary configurations to ensure that IP addressing is maintained at all times.è
Scheduled Date and Time:
Saturday, October 21, 2023 between 22:00 to Sunday, October 22 at 06:00.
Maintenance Time:
6 - 8 hours within the scheduled time slot.
Datacenter Location:
From Naos to Nebula - Zona Franca Tocancipá.
Maintenance Type:
Hardware movement from DataCenter Naos to DataCenter Nebula.
Estimated downtime:
We are aware of the importance of minimizing downtime during any operation and that is why we will do everything possible to speed up the procedure. During the 6-8 hours of maintenance, downtime should be expected to complete the move.
We apologize for any inconvenience and ask that you please plan accordingly.
We appreciate your understanding and we acknowledge that maintenance is disruptive.
If you have any questions or concerns, our team can assist you and answer any questions. Please do not hesitate to contact us if you need help or require further clarification.
OneProvider - Worldwide Hosting Provider