Network 28/04/2025
Dear Customers,
We would like to inform you that a current power outage affecting parts of the Iberian region is impacting some of our services in the area. Dedicated servers and OneCloud instances in Spain and Portugal might be unreachable until the situation is resolved.
We appreciate your understanding and patience during this time. Updates will be provided as they become available.
Thank you,
OneProvider
Announcement 23/04/2025
We are currently experiencing an outage affecting all outgoing emails, including 2FA codes. Emails and verification messages may be delayed or fail to arrive. Our team is working to resolve the issue and will update you once service is restored.
Thank you for your understanding.
Announcement 03/07/2024
UPDATE: The situation has been resolved, and all PayPal payments are working again.
We are currently experiencing a temporary issue with PayPal payments.
Our team is working diligently to resolve this as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your understanding and patience.
Network 02/07/2024
A number of dedicated servers hosted in Amsterdam, NL are currently unreachable.
Because this is a network issue, we invite you to reboot your server.
Please open a support ticket if the issue persists.
Announcement 25/03/2024
Dear customers,
As detailed in our previous communication regarding the unplanned maintenance on March 13, 2024, a grace period was implemented to allow all customers to pay their invoices or refill their account balance in order to avoid unintended suspensions.
We hope that this grace period provided you with ample time to manage your payments and invoices.
With this message, we would like to inform you that as of today, all processes are back in place and that any overdue bills will result in the suspension or termination of services.
Thank you for your understanding,
Sincerely,
OneProvider