Maintenance 09/10/2013 06:11
This announcement concerns customers with servers in Austin, Texas.
On Saturday, October 12th, between 12:00am - 4:00am, will be upgrading routers in preparation for network and bandwidth upgrades. Expect brief losses of connectivity during the scheduled maintenance time.
Maintenance 06/09/2013 05:03
This announcement concerns customers with servers in Dallas, Texas.
On September 7, 2013 starting between the hours of 12:01 AM and 5:00 AM facility local (Central) time, the dark fiber provider for our Dallas facility will be performing maintenance on the fiber transport for our facility. During this maintenance, clients will experience an interruption in connectivity that is expected to last approximately 15 minutes. However, given the nature of the work, it may be possible for the interruption to last up to two hours. While we do not expect the interruption to last longer then 15 minutes, clients should be prepared for the possibility of a longer interruption.
Announcement 13/08/2013
Dear customers,
This is an important message concerning the recent issues on the OneProvider site and support section.
Due to a recent delay in deliveries following our largest sale to date, certain individuals have resorted to illegal and unwarranted denial of service attacks on our main servers. As a result, our support and parts of our website have been rendered nonoperational. While we have brought back most essential services, our support system is still suffering some hiccups. All tickets that have been opened in the past 48 hours by contacting one of our e-mail addresses directly (support@oneprovider.com, sales@oneprovider.com, abuse@oneprovider.com) may unfortunately not get to be responded to. However, if you have opened a ticket via the OnePanel system, your ticket will be answered within the next 24hours.
We thank you for your patience and understanding while we finalize our security overhaul, preventing further attacks of this sort of causing further service disruptions.
We want to stress that no customer server was affected or compromised and that at this time, 90% of our internal services are back to normal. A final status update will be made shortly.
Update: All services are now back to normal.
Announcement 31/07/2013
Dear customers,
Due to a very large amount of orders on our recent 50% promotion, orders may take slightly longer than our usual 3 business days to deliver. We will adjust renewal dates based on the actual delivery date so that you only pay for a full month of service. Do not hesitate to contact support for further information.
Announcement 30/07/2013
Dear customers,
This announcement only concerns customers with active servers in Moscow, Russia.
Due to a recent decrease in quality in our established DC in Moscow, we have decided to gradually migrate all services to a different DC, still in Moscow. This migration will allow for faster response times, better network reliability and an overall more positive experience for our customers. Please note that while this migration is entirely optional, all customers wishing to remain on their active servers should consider Moscow as a Tier 5 location, with no applicable SLA for downtimes or support requests. (see
here for more details) If you do decide to migrate to the new DC, simply contact
support@oneprovider.com to discuss the best arrangement for a seamless process. Note that prices and specs for replacement servers may vary from your current config.