2013-08-13 11:10:00
Dear customers,
This is an important message concerning the recent issues on the OneProvider site and support section.
Due to a recent delay in deliveries following our largest sale to date, certain individuals have resorted to illegal and unwarranted denial of service attacks on our main servers. As a result, our support and parts of our website have been rendered nonoperational. While we have brought back most essential services, our support system is still suffering some hiccups. All tickets that have been opened in the past 48 hours by contacting one of our e-mail addresses directly (support@oneprovider.com, sales@oneprovider.com, abuse@oneprovider.com) may unfortunately not get to be responded to. However, if you have opened a ticket via the OnePanel system, your ticket will be answered within the next 24hours.
We thank you for your patience and understanding while we finalize our security overhaul, preventing further attacks of this sort of causing further service disruptions.
We want to stress that no customer server was affected or compromised and that at this time, 90% of our internal services are back to normal. A final status update will be made shortly.
Update: All services are now back to normal.