[Network] OneCloud Fez, Morocco: Clarification on Server Location and IP Geolocation

2026-07-14 00:00:00

We want to clear up the situation around our OneCloud location previously advertised as Fez, Morocco.

When we launched it, the information provided to us indicated that the servers were physically in Fez, with traffic routed through Malaga. After customers raised concerns about latency and routing, we investigated and confirmed that the servers were indeed in Malaga, Spain, with IP addresses geolocated to Fez. Because customers already had active VMs, we stopped new deployments while keeping existing services running to avoid disrupting their workloads.

While we were continuing discussions with the vendor and hoping for a better resolution, that should not have delayed a clear and honest explanation. We fell short in not correcting the public information sooner, and in not coordinating our various teams to present an honest and unified front to customers pointing out this inconsistency.

We also understand that the continued Fez references on our looking glass and elsewhere created additional confusion and mistrust. We apologize for individual statements on the subject that may have been misleading and further damaged trust.

For clarity, the infrastructure is physically hosted in Malaga, Spain, while their IP addresses were geolocated to Fez, Morocco. Fez is no longer available for new deployments, and we are updating our public information accordingly.

Thank you to the customers who kept pressing for answers.