2013-03-06 16:43:00
Dear customers,
Today marks the launch of the long awaited version of OnePanel™ 2.0!
We are very excited to show you what our developers have been working on for the past few months, and even more excited to see what everyone thinks.
Many requests have been addressed in this release, the most important of which being a more seamless Support process. You will now have access to a full history of your support and sales questions, including those opened by sub-users. Speaking of sub-users, you will also be able to set precise permissions to your staff, such as billing, support, and server management.
With the completely revamped server and VPS management system, and the soon-to-come monitoring system upgrade and mobile version, OnePanel 2.0 is the beginning of a planned series of sub-releases over the coming weeks.
Until then, we have prepared a small feedback section and are awaiting your comments so that we can continue offering the most unified and complete service possible, all in one place, all with OneProvider.
Important note for your currently open support tickets
While we have done our best to import all currently open tickets into the new support system, there may be a small adaptation period. To ensure a smooth and continuous treatment of your existing tickets, please make sure to respond and close them via the Panel rather than via e-mail. Any tickets created beginning on March 7th 2013 will not be affected.